Our Guarantee

Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Idea Tank for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling.

Return Information

Follow return information which is shipped with each package. Send all returns to the address indicated on your packing slip/invoice. We suggest you ship returns to:

IDEA TANK, LLC
Customer Service & Returns:
75 Aircraft Road, Southington CT 06489

via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail).

Along with your return, be sure to include the following:
1. Your order number and/or your complete name, address, and billing phone or email address
2. A detailed explanation regarding your reason for returning the item(s)
3. Information about whether you would like a refund or a replacement

- No other paperwork, invoice, or preauthorization is needed for your return.

Refund Policy

Once your return is received, it will be processed within 10 business days. Idea Tank, LLC will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment for the full purchase price of your order excluding shipping and handling and any separate fees. Credit will be issued within 5-7 business days of receiving your returned item.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.